Frequently Asked Questions

All the information employers need about mobility in one place. Browse frequently asked questions about mobility policies, mobility schemes, reimbursements, and day-to-day administration.

Mobility policy

We want to modernise our mobility policy. Where do we start?

Modernising a mobility policy starts with establishing a clear baseline. Analyse current travel behaviour, mobility costs, CO2 emissions, and employee needs, and combine these insights with market developments and internal requirements such as collective labour agreements, tax regulations, and company policies. From there, you can redesign mobility schemes, reimbursement policies, and transport options to better support your organisational goals. These arrangements can then be configured and managed through a mobility platform. Mobility Concept supports organisations throughout the entire process, from analysis and policy design to implementation and ongoing monitoring.

How can we gain insight into travel behaviour, mobility costs, and CO2 emissions?

To gain insight into travel behaviour, mobility costs, and CO2 emissions, it's important to record all commuting and business travel in one central place. A mobility platform brings together travel by car, bicycle, public transport, and shared mobility in a single environment. Through dashboards and reports, you can monitor usage, spending, and emissions by employee, team, or location. This gives organisations the insights needed to optimise mobility policies, manage costs, reduce emissions, and report with confidence.

How do you manage mobility policies in a large organisation?

Mobility policies are easiest to manage with a centralised approach. Define all mobility schemes, reimbursements, and policy rules in one place, and automate processes such as expense claims, approvals, and reporting

How can we make our mobility policy more sustainable?

Making mobility more sustainable starts with measurement. Analyse travel behaviour and CO2 emissions first, then identify the measures that will have the greatest impact. Examples include encouraging cycling and public transport, offering higher reimbursement rates for sustainable travel, introducing mobility budgets, and running targeted engagement campaigns. With Mobility Concept's mobility platform, you can monitor results through reports and continuously refine your mobility policy based on data.

How do you create mobility policies for different employee groups?

Develop mobility policies for different employee groups by tailoring mobility schemes and budgets to job roles, travel patterns, and employee needs. This gives employees freedom of choice without losing control. In the mobility platform, you can configure approved transport options, reimbursements, and policy conditions for each employee group. Employees only see the options that apply to them, while HR and Finance manage everything centrally.

How do you future-proof your mobility policy as requirements change?

Future-proof mobility policies require flexibility in both policy design and technology. Choose mobility schemes that can be easily adapted to changes in your organisation, collective labour agreements, legislation, regulations, or mobility providers. With a mobility platform, you can centrally manage transport options, budgets, reimbursements, and policy controls, and make adjustments quickly without adding administrative complexity or relying on separate systems.

Mobility platform

What is a mobility platform and how does it work?

A mobility platform is a central online solution for managing business mobility. It allows organisations to define mobility schemes, transport options, and reimbursement policies, while employees can plan, book, register, and claim their journeys in one easy-to-use environment. At the same time, HR and Finance gain automatic insight into mobility usage, costs, and reporting. This gives organisations a single system for administration, control, and mobility policy management.

How does a mobility platform track mobility-related CO2 emissions?

CO2 reporting is based on travel data linked to the mode of transport, distance travelled, and, where relevant, the type of fuel used. The mobility platform automatically converts this data into CO2 emissions and generates reports by employee, department, or reporting period. This provides reliable input for sustainability goals, management reporting, and external reporting requirements, without the need for manual calculations or separate spreadsheets.

Can the mobility platform be integrated with our HR system or payroll software?

Yes. The mobility platform can be integrated with commonly used HR systems and payroll software, allowing employee data to be imported automatically and reimbursements to be processed correctly. Expense claims, mileage reimbursements, and remote working allowances can be processed automatically through integrations or data exchange files. This reduces manual data entry, helps prevent errors, and ensures an efficient and auditable mobility administration process.

Can employees choose how they travel within the platform?

Employees can choose how they travel within the framework of your mobility policy. The mobility platform supports a combination of car travel, cycling, public transport, and shared mobility. As an employer, you define the rules, including approved transport options, spending limits, reimbursement rates, and policy conditions for each employee group. Employees only see the options that apply to them, while the organisation retains control over costs, compliance, and sustainability goals.

How do the app and portal work for employees, HR, and Finance?

With the app and portal, employees can manage all their mobility needs in one place. They can plan journeys, register commuting and business travel using their own vehicle, submit expense claims, and book travel where required. In the admin portal, HR and Finance have full visibility into mobility schemes, can manage exceptions, and download a range of reports. Because all data is available in one central platform, administrative tasks, checks, and employee queries are reduced, while providing faster insight into mobility usage, costs, and CO2 data.

Sustainability & CO2

How do we measure the total CO2 emissions of employee mobility?

As an employer, you can measure total CO2 emissions by recording both commuting and business travel, including the distance travelled, mode of transport, and, where relevant, the type of fuel used. A mobility platform collects this mobility data centrally and automatically calculates CO2 emissions using standard emission factors. You receive detailed reports by reporting period, location, department, or employee group, giving you the insights needed to reduce emissions and meet reporting requirements with confidence.

How does a mobility platform help with mobility data management?

A mobility platform records all journeys, including travel by car, bicycle, public transport, and shared mobility, in one central location. The data is automatically transformed into reports on travel behaviour, mobility costs, and CO2 emissions. This helps organisations identify trends, evaluate mobility policies, and take targeted action through measures such as budget management and sustainable travel incentives. By centralising mobility data, organisations avoid the complexity of managing separate expense claims, systems, and spreadsheets.

What is WPM reporting and how can we comply with the requirements?

The WPM reporting requirement (Work-Related Passenger Mobility Reporting Obligation) requires employers with 250 or more employees to report on employee travel distances and modes of transport used for both commuting and business travel. To comply, organisations need to record mobility data consistently and be able to distinguish between different travel categories. With a mobility platform, journeys are registered centrally and automatically translated into reports that align with WPM reporting requirements. This reduces manual administration and helps improve the accuracy and reliability of mobility data.

Which measures help reduce mobility-related CO2 emissions?

You can reduce mobility-related CO2 emissions by limiting car travel and making sustainable alternatives more attractive. Effective measures include promoting cycling and public transport, introducing mobility budgets, offering shared mobility options, implementing smarter parking or reimbursement policies, and supporting hybrid working. The first step is gaining insight into travel behaviour and CO2 emissions, so you can choose the right incentives for each employee group. With dashboards and reporting, you can monitor progress and measure the impact of your mobility initiatives over time.

How can we encourage employees to travel more sustainably?

Sustainable travel behaviour is encouraged through a combination of policy, convenience, and feedback. Make cycling, public transport, and shared mobility easily accessible, reward sustainable travel, and remove barriers through clear communication. Through the app and portal, employees can register their journeys and see the CO2 impact of their travel choices. With a mobility card and a central mobility offering, employees gain easy access to sustainable transport options, while organisations can use data-driven campaigns and incentives to encourage lasting behavioural change.

Mobility schemes

Can employees claim mileage, and how does it work?

Yes. Employees can register journeys made using their own vehicle through the app or platform. Based on the distance travelled and your organisation's mobility policy, the platform automatically calculates the correct reimbursement. The platform then generates a monthly payroll file containing all approved reimbursements. This makes mileage claims simpler, more transparent, and consistent, without the need for manual calculations.

Can remote working allowances be managed through Mobility Concept?

Yes. Employees can register remote working days through the app or web portal, after which the platform automatically applies the appropriate remote working allowance based on your organisation's policy. Remote working allowances are clearly recorded and delivered in a payroll file, broken down by employee and reporting period. This enables payroll teams to process allowances easily and automatically. As a result, organisations can ensure consistent processing and maintain accurate records of remote working and related reimbursements.

What is a mobility budget and how does it work?

A mobility budget is a personal budget that employees can use, within the framework of your mobility policy, for different modes of transport such as a (lease) car, public transport, cycling, shared mobility, and parking. The employer defines the rules, spending categories, and budget limits. Through the mobility platform, employees can see their available budget and the transport options they are allowed to use, while the organisation retains full visibility and control over spending.

How does a flexible travel reimbursement scheme work?

With a flexible travel reimbursement scheme, employees receive reimbursement based on their actual travel behaviour. They can easily register commuting journeys, business mileage, and remote working days through the app or platform. Journeys made using a personal vehicle can be combined with public transport using a mobility card or digital tickets. The employer sets the rules and reimbursement rates, for example by offering a higher reimbursement for sustainable travel. The platform then automatically calculates the correct reimbursement for each employee and reporting period. The scheme is well suited to hybrid working, while helping organisations encourage conscious mobility choices and maintain control over costs, administration, and reporting.

Implementation

How long does it take to implement the mobility platform?

The implementation timeline depends on the complexity of your requirements and the integrations involved. Factors such as the number of mobility schemes, employee groups, HR and payroll integrations, and the availability of data all influence the project schedule. At the start of the project, we work with you to create a clear implementation plan, including milestones for platform configuration, testing, communication, training, and go-live. This ensures a realistic timeline and clear responsibilities throughout the implementation process.

How is our mobility policy implemented through the platform?

Implementation starts with an intake and the translation of your mobility policy into the platform configuration, including mobility schemes, reimbursements, budgets, and user permissions. This is followed by HR and payroll integrations, testing, and the setup of reporting. We also support employee communication and onboarding to ensure a smooth rollout and successful adoption.

Can we start with a basic setup and expand later?

Yes. You can start with a basic setup and expand it as your needs evolve. The mobility platform is modular, making it easy to add new mobility options, schemes, budgets, reimbursements, or reports over time. Changes to policies, employee groups, or mobility providers can also be implemented without the need for additional systems. This allows the platform to grow with your organisation while maintaining full control over mobility management and administration.

How do we inform employees about the new mobility solution?

The most effective way to inform employees is through a mix of channels, such as the intranet, email, Teams, short videos, user guides, and Q&A sessions. Explain not only what is changing, but also why, whether that's due to policy changes, employee benefits, or sustainability goals. Keep the communication practical: explain what employees need to do in the app or portal, what will change for them, and where they can go for support. With clear instructions, the right timing, and regular communication, you can increase adoption and reduce questions and administration errors.

Do we need any special hardware or software to implement the platform?

No. The mobility platform is a cloud-based solution that runs entirely online through a web browser and mobile app. No special hardware or local software installation is required. Employees simply need internet access and a suitable device, such as a smartphone or laptop. Administrators work in the same online environment. This makes implementation and updates straightforward, while security and availability are managed centrally.

Want to know more?

What is Mobility Concept?

Mobility Concept helps organisations manage business mobility in a smarter, more flexible, and more sustainable way. Through our mobility platform, consultancy services, and ongoing support, we help employers achieve their mobility goals.

What services does Mobility Concept offer?

We help organisations design, implement, and manage mobility schemes. Our mobility platform enables organisations to manage, register, administer, and report on all forms of mobility in one central place, fully tailored to the needs of both employers and employees.

Which organisations does Mobility Concept work with?

We work with organisations across a wide range of sectors, including government, healthcare, energy, professional services, and financial services. Both large and mid-sized employers use our platform to manage mobility more efficiently and sustainably.

How does the mobility platform work?

Our platform brings all mobility together in one place, for both employers and employees. Employers can manage mobility schemes digitally, fully tailored to different employee groups, transport options, and reimbursement policies, with seamless integration into HR and payroll systems. Employees can easily combine different modes of transport through a single app. Real-time insight into mobility costs and CO2 emissions enables organisations to monitor performance and manage mobility objectives more effectively.

Can't find your question?

Feel free to get in touch with us for a consultation or demo. Our mobility consultants are happy to help and discuss the best solution for your organisation.

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